Microsoft Power Virtual Agents allow users to create personalised chatbots, leveraging Dataverse and Power Platform’s wealth of pre-built connectors to create complex, branching conversations – without the need for programmers or data scientists, thanks to a simple, low-code development environment.
You can train chatbots using the platform’s natural language and entity extraction functionality to respond to certain phrases or words with relevant content, like ‘I would like to enquire about a product’.
Chatbots can then look up and return records from Dataverse, prompt the user to provide more information, trigger a workflow in Power Automate, or hand the conversation off to a live user via Omnichannel for Customer Service.
As is key to all of the products within Microsoft's Power Platform, Power Virtual Agents boosts your team's efficiency by automating repetitive manual tasks.
Power Virtual Agents also:
Power Virtual Agents can be added into your existing business processes easily, giving back time to your users so they can provide expertise in more pressing areas.
Some common uses of Power Virtual Agents are:
Tracking the COVID-19 infection rate across various locations and countries
Embedded into Microsoft Teams for your organisation, the chatbot can handle frequently asked employee questions for businesses e.g. remaining annual leave
As you can see, these are only a few of the countless uses for chatbots that can help your team save time and effort and communicate better.
If you’d like help getting the most out of Microsoft Power Virtual Agents, speak to us today.
Microsoft Power Virtual Agents can be utilised immediately through your Microsoft 365 tenant. Users will require individual licences for Power Virtual Agents, which are free of charge. This individual licence allows users to create bots.
The costs occur in line with the number of billed sessions, i.e. conversations between a bot and a user, and are charged as per the below.
A 'billed session' is defined as a conversation exceeding 60 minutes or 100 turns, or the conversation comes to an end before this point.
Power Virtual Agents licence per tenant:
£150.80 per month for 2,000 sessions
£75.40 per month for 1,000 additional sessionsBook a free licensing consultation
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The Power People have extensive experience in implementing Power Virtual Agents, from the start to the end of the process. We can suggest strategic goals, help you derive all the benefits from the Power Platform, as well as conducting the implementation and support that follows.Get in touch today
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Power Virtual Agents are, in a simplified definition, chatbots which live on your website or inside an app such as Microsoft Teams. They engage with customers, employees or other users and answer those repetitive questions to save your employees time and effort.
Power Virtual Agents can be used across a range of applications, such as your custom Power Apps. It is included in Microsoft Teams and Dynamics 365 Customer Service as standard. Microsoft Teams can be used to answer frequent employee questions. Dynamics 365 Customer Service can utilise Virtual Agents for customer queries.
You can utilise Power Automate functionality within your Virtual Agents conversations, so that flows are initiated via the actions within the chatbot's conversation. Read more about adding flows to chatbots on Microsoft's website here.
Power Virtual Agents have been shown to reduce ROI by 261% over three years, require 50% less time from your customer support staff when handling requests and demand 80% less effort to create the bots than the previous processes. Click here to read the study conducted by Forrester, where this data was uncovered.